Terms & Conditions

Terms & Conditions – Lisa & Emma Sydney

These Terms & Conditions apply to all purchases made through the website of Lisa & Emma Sydney. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded through the Lisa & Emma Sydney website. By placing an order, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, and pricing information on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur.

Product images are for illustrative purposes only and may differ slightly from the actual product.

Lisa & Emma Sydney reserves the right to correct errors or update information at any time without prior notice.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.

We offer various payment methods, which may vary depending on your country or location. Customers are responsible for ensuring that their selected payment method is valid and available in their region.

Lisa & Emma Sydney reserves the right to refuse or cancel an order if payment cannot be verified or if fraud is suspected.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days, depending on destination and local carrier conditions

Orders are shipped directly from our supplier or fulfillment partner, which may be located outside Australia, including China.

Delivery times are estimates and may be affected by factors beyond our control, such as customs processing, carrier delays, or unforeseen circumstances.

5. Returns and Cancellations

Returns and refunds are governed by our separate Return & Refund Policy, which forms an integral part of these Terms & Conditions. Please review that policy carefully before placing an order.

6. Liability

Lisa & Emma Sydney is not liable for loss, theft, or damage to shipments where tracking information confirms that the package has been delivered to the address provided by the customer.

Customers are responsible for providing accurate and complete shipping information at checkout. Lisa & Emma Sydney cannot be held responsible for delivery issues resulting from incorrect or incomplete address details.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Lisa & Emma Sydney or its licensors.

Any use, reproduction, distribution, or modification of website content without prior written consent is strictly prohibited.

8. Complaints Procedure

Complaints may be submitted by email to support@lisaemmasydney.com We aim to respond to all complaints within 5 business days.

9. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of New South Wales, Australia.

10. Changes to These Terms

Lisa & Emma Sydney reserves the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon publication on the website. The most current version will always apply.

11. Contact Information

For questions regarding these Terms & Conditions, please contact:

Lisa & Emma Sydney
Email: support@lisaemmasydney.com