Privacy Policy

Privacy Policy – Lisa & Emma Sydney

At Lisa & Emma Sydney, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Responsibility for Personal Information

Lisa & Emma Sydney is responsible for the collection, use, and processing of personal information in connection with the services offered through this website.

We have designated a Privacy Officer who is responsible for ensuring compliance with applicable privacy laws and for responding to inquiries or complaints related to personal information.

2. Personal Information We Collect

We collect personal information that is reasonably necessary to operate our business, fulfill orders, and provide customer support. This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment-related information (processed securely by third-party payment providers)

  • Order history and customer communications

  • IP address, device information, and browser data

  • Website activity and interaction data

Personal information is collected when you place an order, contact customer support, subscribe to communications, or interact with our website.

3. Purpose of Data Processing

Your personal information is used for the following purposes:

  • Processing and delivering orders

  • Providing customer service and support

  • Sending order confirmations, shipping updates, and service-related messages

  • Sending marketing communications where consent has been provided

  • Improving our website, products, and customer experience

  • Preventing fraud and ensuring website security

  • Complying with legal and regulatory obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website performance and visitor behavior

  • Support marketing and advertising activities

Some cookies are essential for the operation of the website, while others are optional. Where required by law, consent for non-essential cookies is requested through a cookie notice.

You may manage or disable cookies through your browser settings. Please note that limiting cookies may affect website functionality.

5. Sharing of Personal Information

We do not sell personal information to third parties.

Personal information may be shared only to the extent necessary to operate our business, including with:

  • Payment service providers

  • Shipping, fulfillment, and logistics partners

  • Website hosting and e-commerce platform providers

  • Email and customer communication service providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle personal information in a manner consistent with applicable privacy and data protection laws.

6. International Data Processing

As part of our business operations and fulfillment structure, personal information may be processed or stored by service providers located outside Australia.

When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, and regulatory requirements.

When personal information is no longer required, it is securely deleted or anonymized.

8. Marketing Communications

Service-related or transactional communications (such as order confirmations or shipping updates) may be sent without additional consent.

Marketing communications, including newsletters and promotional messages, are sent only where consent has been provided or where permitted by law. You may unsubscribe at any time using the link provided in the message or by contacting us directly.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Object to or request restriction of certain data processing activities

Requests can be submitted using the contact details below. We may require verification of identity before fulfilling a request.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. These measures include secure systems, encryption where appropriate, and access controls.

No system is completely secure, and we cannot guarantee absolute security.

11. Complaints

If you have a complaint regarding our handling of personal information, you may contact us using the details below. We will investigate all complaints and take appropriate measures in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or business practices. The most current version will always apply and will be made available on our website.

13. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Lisa & Emma Sydney
Privacy Officer:
Email: support@lisaemmasydney.com