Shipping & Delivery Policy

Shipping & Delivery Policy – Lisa & Emma Sydney

At Lisa & Emma Sydney, we strive to deliver your order as quickly and accurately as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms described below.

1. Order Processing Time

Orders are typically processed within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please note that processing times do not include weekends or public holidays.

2. Estimated Delivery Time

The estimated delivery time is 5 – 10 business days, depending on your location and local carrier conditions.

Delivery times are estimates only and may vary due to factors beyond our control, including but not limited to:

  • Customs inspections or clearance procedures

  • Carrier delays

  • High-demand or peak periods

  • Weather conditions

3. Shipping Method and Origin

All orders are shipped directly from our supplier or fulfillment partner, which may be located outside Australia, including China.

As a result, international shipments may be subject to customs duties, taxes, or import fees, depending on the destination country. Any such charges are the responsibility of the customer unless stated otherwise.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed. Shipping fees may vary depending on factors such as:

  • Destination

  • Package weight and size

  • Selected shipping method

5. Tracking Information

Where available, tracking information will be provided once your order has been dispatched. Please allow time for tracking details to become active after shipment.

6. Responsibility and Delivery Issues

  • Once tracking information confirms that a package has been delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

  • Address changes or corrections must be requested within 24 hours of placing an order.

Lisa & Emma Sydney cannot be held liable for delays, loss, or delivery issues caused by incorrect or incomplete address information provided by the customer.

7. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Lisa & Emma Sydney
Email: support@lisaemmasydney.com